True Story at Denver Airport

I wish I had the guts of this girl. For all of you out there who've had to
deal with an irate customer, this one is for you. It's a classic! An award
should go to the United Airlines gate agent in Denver for being smart and
funny, while making her point, when confronted with a passenger who
probably deserved to fly as cargo.

A crowded United Airlines flight was canceled. A single agent was rebooking
a long line of inconvenienced travelers. Suddenly an angry passenger pushed
his way to the desk. He slapped his ticket on the counter and said “I HAVE
to be on this flight and it has to be FIRST CLASS.”

The agent replied, “I am sorry, sir. I'll be happy to try to help you, but
I've got to help these folks first, and I'm sure we'll be able to work
something out.”

The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM?”

Without hesitating, the agent smiled and grabbed her public address
microphone, “May I have your attention please, ”she began, her voice heard
clearly throughout the terminal. “We have a passenger here at Gate 14 WHO
DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please
come to Gate 14.”

With the folks behind him in line laughing hysterically, the man glared at
the United agent, gritted his teeth and swore “F*** You!”. Without
flinching, she smiled and said, “I'm sorry, sir, but you'll have to get in
line for that too”.